Question 1

Tips for taking care of your Chromebook

Accepted Answer

Here are some helpful tips for taking care of your Chromebook so that it will always be ready to use.

Tip 1: Keep your Chromebook on a flat surface like a table or a desk. Don't leave it on the floor where someone could step on it.

Tip 2: Don't pile things on top of your Chromebook. Chromebooks aren't meant to hold weight, any extra pressure can break the screen.

Tip 3: Make sure there isn't anything on the keyboard when you close your Chromebook. Even something as small as a pencil or an eraser can break the screen if it's in the way.

Tip 4: Keep food and drinks away from your Chromebook and make sure your hands are clean. Crumbs and liquids are very bad for your Chromebook and can cause it to stop working properly.

Tip 5: Always make sure your Chromebook is closed when you carry it. Always use two hands and never carry your Chromebook by the screen! Don't worry about closing your Chromebook in the middle of doing something, your Chromebook will start right back up when you're ready to use it again right where you left off.

Tip 6: Plug your Chromebook in when you're not using it that way it will be charged and ready for when you need it.

Tip 7: If your Chromebook does break make sure you tell your teacher or email dept@palmerton.org right away. The longer you wait the worse the problem could get. Don't try to fix it yourself let the Technology Department handle it.

Tip 8: Remember to take care of yourself online. Be sure to stay on approved websites, keep your password private, and log off when you're done. Remember anything that happens under your account is your responsibility.

Taking good care of your Chromebook will ensure that you always have a working device that is ready whenever you are.

Question 2

Camera and Microphone not working during conference

Accepted Answer

1. Click on the padlock next to the internet address at the top of your browser (Pictured Below)

2. Make sure your Camera and Microphone are set to ALLOW (Pictured Below)

3. Try to share your camera and microphone again If you feel your camera or microphone may not be working properly please visit this website (http://test.webrtc.org/). If any of the test fail please copy the error they give you and email it to tech.dept@palmerton.org

Question 3

Chromebook asking for old password

Accepted Answer

Problem: Your google Account password has changed since the last time you signed in to this computer. Because Chrome OS securely encrypts all of your data, you must enter the old password now to unlock the data. Solution:

Below the password field, click "I can't remember my password" or "Forgot old password"
Then, click "Proceed anyway" This will clear the old locally cached data for the user, and re-sync new user data from the cloud

Question 4

Issue with Promethean Board not calibrating properly

Accepted Answer

Do the following steps to be able to calibrate your board properly. You will have to do this the first time you login to a computer after we update the board’s firmware and driver. A sign that these steps will need to be done is that you will try to calibrate but will not be able to tap the cross on the right side of the screen during calibration.

Step 1: Right click the active manager icon

Step 2: Click Control Panel

Step 3: Click the Pens tab

Step 4: Switch Pen Mode from Mouse to Tablet

Step 5: Run 5 Points (Quick) Calibration…..be sure to follow all of the on screen instructions